Cinnie Noble- We are not typically aware of our body language when we are in conflict. It is especially likely at these times in fact, that we lose touch with how we come across. We are generally not conscious of what we are doing, how our faces appear, or how our bodies are otherwise ‘talking’. We tend to lose perspective on the situation and how we may even be adversely contributing to the dissension. The only mirror in front of us is the other person, who often reflects and reacts to our language and vice versa.
The following questions will help to hold up a looking glass to yourself, to examine how your facial and body language may negatively contribute to your conflict interactions in ways that don’t become you or your quest for conflict mastery:
David John Bilinsky- Most lawyers are as yet unaware of the growing discipline known as Online Dispute Resolution (ODR). ODR taps into technology (principally the communication abilities of the Internet) to help resolve disputes between parties. While it is seen as the online equivalent of ADR, it really is much much more.
ODR was born by the combination of ADR and Information and Communication Technologies. In ADR, there are three parties: the plaintiff, the defendant and the third neutral party (a mediator or arbitrator for example). However, ODR differs from this three party system...
Jeff Thompson- When I am helping others who are involved in conflicts and disputes, I often refer to the Wheel of Conflict like I did at a recent mediation skills training at Robina Hospital on the Gold Coast, Australia. Christopher Moore and Bernie Mayer developed the Wheel of Conflict and it describes various contributors to conflicts and disputes arising, persisting, and increasing.