New research documents workplace benefits of compassionate communication & empathy in the workplace.

Research findings from a study by Merck, Inc. and the Center for Collaborative Communication document significant benefits to Collaborative Communication workplace skill training.           

Collaborative Communication [CC] is an integrated system of concepts and behaviors that foster high-quality relationships, support positive environments, and create tools for effective communication – especially in the service of achieving shared purposes. Rooted in a collaboration paradigm, and based on the Nonviolent Communication model, CC creates effective climates for working together. As a set of tools that defuse tension, clear up conflict, and build trust and ease among colleagues, CC directly addresses top-tier organizational concerns.

The 2011-2012 study was led by Dr. Jane Connor, a Professor of Psychology at SUNY Binghamton, and Research Director at the Center for Collaborative Communication. Reflecting contemporary research in management, neuroscience, social sciences, and healthcare, this study highlights the critical importance of leveraging empathy skills for effective leadership, interpersonal relations, and healthy organizations.

Dr. Connor stated, “We’ve found that by actively processing input in the moment, decisions are made faster, and they are revisited less often.” Since CC trains team members to work in ways that are open, inclusive and clear, more gets done in a day and everyone is happier about it.

More information, a one-sheet summary of the report, and the full report itself can be found at:

Tags: center, collaborative, communication, dian, for, killian, nonviolent

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