This four-day module is an extensive immersion in ADR on the pre-course readings and the notion of "frontiers" of dispute resolution: self, theory, and practice.
Opportunities to explore self, using self-assessment tools and confidential exchanges with a learning partner and the instructors help prepare participants to act effectively in conflict situations. Personal readiness includes examining our own biases and prejudices, our conflict management styles, staying cool "under fire", and the ability to manage the emotional climate at the table.
The science of conflict, its analysis, the processes and skills necessary to help resolve conflicts and disputes are featured. This includes understanding conflict factors and dynamics; the relationship of rights, interests and power; communication and conflict, and the nature and dynamics of power; and providing third party assistance, especially mediation.
This module also introduces the participant to the theory and practice of interest-based negotiation. The key elements of negotiation are reviewed, working assumptions are questioned, and a principated approach to negotiation practice is developed.
The approach to teaching is to identify and isolate required competencies and practice them in a positive, supportive and reflective learning environment. The goal is to set the foundation for dispute resolution practitioners who have broad and sound theoretical knowledge and who are confident and skillful in dispute resolution practice.
This is achieved through theory-informed analysis, interactive exercises, and interest-based negotiation role-plays. In addition, the fundamental link between a sound understanding of negotiation skills is developed.
Constructive feedback is given throughout the course and an opportunity for a confidential review of learning objectives, personal progress and additional skill development needs takes place prior to proceeding to Module II.
Participants should be prepared to work in the evening, completing their Daily Log and preparing themselves for role-play exercises the following day. Some of the exercises may include fact situations involving financial information and a calculator may be helpful. Some of the material covered may be sensitive, including cases of abuse, gender and race conflicts.